Refund Policy

A return and/or refund of the product are/is only allowed under the following circumstances:

• Payment is made twice for the same package or service due to technical or Internet issue
•  There is inability to attend the health screening appointment consistently, subject to review by our management team

The return and/or refund request must be submitted within 7 days of receipt of the order. 

The return and/or refund procedures are as follows:  

• Please WhatsApp our customer support team at 018 220-2239 request for return and/or refund of the product.
• Please inform us the proof of purchase (bank in slip) through WhatsApp.
• After receiving your request, we shall contact you within 3 business days for further instructions.
• Once your refund claims are processed,, we will process your refunds of the within 7 to 14 business days.

MedicalCheckUp.com.my reserves the right to reject any inappropriate or unreasonable returns and/or refunds.